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Our Return Instructions

(Please read the Return Policy prior to returning your purchase from celinalaserhairremoval.com)
- Place the manufacturer's box into a shipping carton.
- Please do not place stickers or shipping labels on the original manufacturer's package.
- For your protection insure the package and ship via a traceable method. We are not responsible for lost or damaged packages.

Your Name
Your Address
Your City, State, Zip
celinalaserhairremoval.com
RMA# __________
125-10 Liberty Ave,
S.Richmond Hill, NY , 11419


For Any Query regarding our return policy you can mail us : help@celinalaserhairremoval.com

THE CUSTOMER AGREES TO BE BOUND BY THIS RETURN POLICY

RETURN POLICY
· No returns will be accepted without an RMA number. Any merchandise returned without an RMA number will be refused and sent back to the customer at customer's own expense.An RMA number is valid 30 days from issued date and Product must be in its original condition without any scratches or damage in the original manufacture box accompanied by all packaging, manuals, and accessories. Product must be 100% complete with ALL original box(es) and packaging materials, have original UPS codes on the manufacturer's box(es), manuals, blank warranty cards and other accessories and documentation provided by the manufacturer.


REPLACEMENT AND EXCHANGES
· All Replacements and Exchanges Beauty Products can be processed only within 14 day period.

· All returns must be accompanied by your ORIGINAL sales receipt. Product must be in its original condition without any scratches or damage in the original manufacture box accompanied by all packaging, manuals, and accessories.
· DEFECTIVE items can be returned directly to celinalaserhairremoval.com within 14 day period of receipt of merchandise.If the defective item is returned in the first 7 day period customer will be exempted from the restocking fee. Defective items returned after 7 day period are subject to 10% restocking fee on the cost of the products, shipping fee is NON REFUNDABLE.
· All NON-DEFECTIVE returns are subject to a 15% Penalty.
· Any returns (Defective, Non-defective returns) not returned in "Like New Condition" including missing the original box, packaging material, contents accessories or manuals are subject to a 15% restocking fee and additional charges may be assessed for Products returned with any missing parts and/or accessories. After 14 day period, all manufacturers’ warranties apply.
· The Customer pays shipping for all returns to celinalaserhairremoval.com.
· celinalaserhairremoval.com recommends you fully insure your return shipment in case it is lost or damaged and you use a carrier that can provide you with proof of delivery for your protection since celinalaserhairremoval.com will not be responsible for any damages to the returning shipments.
· Expected turn-around-time for all exchanges is 4 business days from the day we receive the product back. Although celinalaserhairremoval.com will strive to process claims within 4-5 business days, shortage of inventory, overload or other special circumstances might delay the process.
· Please allow 5 business days to process refund.
· For replacements, celinalaserhairremoval.com ships back to the Customer via Ground service in the continental US.
· All claims for shortage, manufacturer's defects, or shipment error must be made within the first 3 days of arrival.
· RMA number must be visible on all return shipment’s label or may be refused and returned back to you. A copy of the invoice must be included in returning package.
· Shipping charges are non-refundable.
· For credits or refunds on returns, the latest prices less shipping/handling charges will apply.
· Physical damage will void all warranties.
· Under no condition will celinalaserhairremoval.com cross-ship any item.
· celinalaserhairremoval.comreserves the right to swap with the equivalent product for all replacements and exchanges in the event celinalaserhairremoval.com is in unable situation to supply with the same products.
· 10% restocking fee applies to any cancelled order that has been shipped from our warehouse.

PLEASE NOTE:
· Before returning any product us, you first MUST obtain a Return Merchandise Authorization (RMA) number. Any returns mailed to us without a pre-approved RMA may be refused without notice and automatically returned.

· To obtain a RMA, please e-mail us at help@celinalaserhairremoval.com (request must contain your full name, order number and contact phone number) or call at 718-835-4044. RMA number once issued is only valid for 30 days only from the date of issuance.

· Please note you will be responsible for all shipping and insurance charges for returns, unless otherwise indicated. If you choose not to insure your package, and we do not accept return of the Product for reasons stated above, you will be responsible for any loss or damage. The purchase price (less any applicable open box fees or missing parts fees) will be credited to your credit card account upon our acceptance of the merchandise in like new condition.

· Promotion Items: All promotion items should be returned with original packaging. Returns received without these items will result in a deduction of advertised price of the promotion item at the time of purchase.


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